Refund policy

At TheSkinful.pk, we value your trust and aim to make your shopping experience smooth and transparent. Please read this policy carefully before requesting a return, exchange, or refund.

1. Return Eligibility

  • Unused and sealed items: You can return products if they are unused, unopened, and in their original packaging within 7 days of purchase.
  • Damaged, broken, incorrect, or missing items: If your order arrives damaged, broken, or missing an item, you must contact us within 24 hours of delivery. Claims made after this window will not be accepted.
  • Change of mind: Returns or exchanges due to a change of mind are not accepted.
  • Return shipping cost: The customer is responsible for return shipping costs, using a trackable courier service.
  • Sale items: Products purchased during flash sales or special discount promotions may not be eligible for refunds.

Tip: Please keep the box, invoice, and product sealed until you have confirmed everything is correct.

2. Mandatory Unboxing Video for Claims

For any claim regarding damaged, broken, incorrect, or missing items (within the 24-hour window), an uncut, continuous unboxing video is required. The video must clearly show:

  1. The sealed parcel from all sides before opening.
  2. The invoice and any accompanying materials inside the parcel.
  3. The package being opened in one continuous take, with no cuts or edits.
  4. The condition and quantity of the product(s) clearly.

Verification: If needed, we will cross-check our warehouse dispatch footage.

  • If our records confirm the order was dispatched correctly, no refund or replacement will be issued.
  • If the error was on our end, we will arrange a refund or replacement promptly.

For fastest support, please send your unboxing video, order number, and a brief description to support@theskinful.pk or via WhatsApp at 0332-4363466.

3. Items Not Eligible for Return or Refund

  • Used or opened products
  • Gift cards
  • Electronics and beauty devices/tools
  • Health and personal care items
  • Shipping fees, bank charges, or third-party processing fees

4. Refund & Exchange Process

  • Inspection: Once we receive the returned product, it will be inspected within 24–48 hours.
  • Refund method: Refunds are issued to the original payment method (bank transfer or credit/debit card).
  • If no valid issue is found:
    • The item will be shipped back to you, or
    • Discarded after 6 months if the return shipment is declined.
  • Exchanges: Available only for the same product in case of a genuine defect or damage, subject to approval via support@theskinful.pk.

5. Late or Missing Refunds

If you haven't received your refund yet:

  1. Check your bank account or card statement again.
  2. Contact your bank, as processing times can vary.
  3. If the issue remains unresolved, email us at support@theskinful.pk.

6. Contact Us

For any questions regarding returns, refunds, or exchanges, reach out to us:

  • Phone / WhatsApp: 0332-4363466
  • Email: support@theskinful.pk
  • Website: www.theskinful.pk

Note: TheSkinful.pk reserves the right to update this policy at any time. The version published on our website is the most current and applies to all orders.